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[52.62.151.40]) by smtp.gmail.com with ESMTPSA id d9443c01a7336-2c16649293esm40226405ad.68.2026.06.03.19.08.00 for <irene@seafoodwarehouse.com.au> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Wed, 03 Jun 2026 19:08:03 -0700 (PDT) MIME-Version: 1.0 X-Received: from ip-10-21-97-136.ap-southeast-2.compute.internal (EHLO freshdesk.com) ([10.21.97.136]) by mxau.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID 95b3dbb2. for <irene@seafoodwarehouse.com.au>; Thu, 04 Jun 2026 02:00:50 +0000 (UTC) Date: Thu, 04 Jun 2026 02:00:50 +0000 From: Datapel <support@datapel.com> Reply-To: Datapel <support@datapel.com> To: irene@seafoodwarehouse.com.au Message-ID: <6a20dc525c64d_1f261a303822c.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-4p7px@email.freshdesk.com> In-Reply-To: <6a20d91f8ece_21761af827029.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-t5t4x@email.freshdesk.com> References: <6a20d91f8ece_21761af827029.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-t5t4x@email.freshdesk.com> Subject: Re: 135891 WMS Website Content-Type: multipart/alternative; boundary="--==_mimepart_6a20dc5265496_1f261a30383ec"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-06-04 02:00:50 +0000 X-FUP-PRIORITY: 5 ----==_mimepart_6a20dc5265496_1f261a30383ec Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi, We sincerely apologise for the ongoing disruption and understand = the impact this is having on your operations. Our team is continuing to w= ork actively on restoring full service as quickly as possible. In the= meantime, please follow the steps below, which may help you regain acces= s sooner while recovery efforts continue: Completely close your Datapel= WMS browser tab or browser window. Wait approximately 5 minutes before = attempting to log in again. Reopen your browser and try accessing the sy= stem. If possible, ask other members of your team to do the same. Temp= orarily reducing login attempts for a few minutes helps the system stabil= ise and recover more effectively while restoration work is ongoing. A= gain, we sincerely apologise for the inconvenience and appreciate your pa= tience, understanding, and cooperation while we work through this issue. = We will continue to provide updates as more information becomes avail= able. Kind Regards, Summer Bandong Datapel Systems Pty. Ltd. E: =C2= =A0support@datapel.com P: =C2=A01300 137 082 F: =C2=A01300 134 955 = https://help.datapel.com/=C2=A0 =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_6a20dc5265496_1f261a30383ec Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Ro= boto, Helvetica Neue, Arial, sans-serif; font-size:14px;">=0D <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, R= oboto, Helvetica Neue, Arial, sans-serif; font-size:14px">=0D <div dir=3D"ltr">Hi,</div>=0D <div dir=3D"ltr"><br></div>=0D <div>We sincerely apologise for the ongoing disruption and understand the= impact this is having on your operations. Our team is continuing to work= actively on restoring full service as quickly as possible.</div>=0D <div><br></div>=0D <div>In the meantime, please follow the steps below, which may help you r= egain access sooner while recovery efforts continue:</div>=0D <ol start=3D"1">=0D <li>=0D <strong>Completely close</strong> your Datapel WMS browser tab or browser= window.</li>=0D <li>=0D <strong>Wait approximately 5 minutes</strong> before attempting to log in= again.</li>=0D <li>=0D <strong>Reopen your browser</strong> and try accessing the system.</li>=0D= <li>If possible, <strong>ask other members of your team to do the same</s= trong>.</li>=0D </ol>=0D <div>Temporarily reducing login attempts for a few minutes helps the syst= em stabilise and recover more effectively while restoration work is ongoi= ng.</div>=0D <div><br></div>=0D <div>Again, we sincerely apologise for the inconvenience and appreciate y= our patience, understanding, and cooperation while we work through this i= ssue.</div>=0D <div><br></div>=0D <div dir=3D"ltr">We will continue to provide updates as more information = becomes available.</div>=0D <div dir=3D"ltr"><br></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'>Kind Regards,</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'>Summer Bandong</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>Datapel Systems P= ty. Ltd.</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>=0D <span style=3D"box-sizing: border-box; word-break: break-word; overflow-w= rap: break-word; color: rgb(18, 51, 76); text-align: initial"><br style=3D= "box-sizing: border-box">E: =C2=A0</span><a href=3D"https://help.datapel.= com/profiles/51065806446/support@datapel.com" rel=3D"noreferrer" style=3D= "box-sizing: border-box; color: rgb(39, 108, 240); text-decoration: none= ; word-break: break-word; overflow-wrap: break-word; text-align: initial"= target=3D"_blank">support@datapel.com</a>=0D </div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>P: =C2=A01300 137= 082</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>F: =C2=A01300 134= 955</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br style=3D"box-= sizing: border-box"></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>=0D <a href=3D"https://help.datapel.com/" rel=3D"noreferrer" style=3D'box-siz= ing: border-box; color: rgb(39, 108, 240); text-decoration: none; word-b= reak: break-word; overflow-wrap: break-word; font-weight: 400; font-style= : normal; font-size: 13px; font-family: "Helvetica Neue", Helvetica, Aria= l, sans-serif; text-align: initial' target=3D"_blank">https://help.datape= l.com/</a><span style=3D"box-sizing: border-box; word-break: break-word; = overflow-wrap: break-word; color: rgb(18, 51, 76); text-align: initial">=C2= =A0</span>=0D </div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'><span style=3D"box-sizing: border-box; word-br= eak: break-word; overflow-wrap: break-word; color: rgb(18, 51, 76); text-= align: initial">=C2=A0</span></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'><span style=3D"box-sizing: border-box; word-br= eak: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-siz= e: 8pt; font-family: Tahoma, sans-serif; line-height: 12.2667px; backgrou= nd-position: initial; background-repeat: initial"><img src=3D"https://aus= attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbG= ciOiJIUzI1NiJ9.eyJpZCI6NTEzMDYzMTczNzIsImRvbWFpbiI6ImRhdGFwZWwuZnJlc2hkZX= NrLmNvbSIsImFjY291bnRfaWQiOjM5MzE5MzJ9.HFwVD24zS6x6yH69vXXm_YLFIgjwCzxv-O= cZZCh_Uzs" style=3D"box-sizing: border-box; border: 0px; cursor: pointer;= max-width: 100%; border-radius: 4px" data-id=3D"51306317372" class=3D"fr= -fic fr-dii inline-image"></span></div>=0D </div>=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D <span title=3D"fd_tkt_identifier" style=3D'font-size:0px; 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