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[52.62.151.40]) by smtp.gmail.com with ESMTPSA id 98e67ed59e1d1-36f6bf827f1sm1225097a91.3.2026.06.03.18.47.14 for <irene@seafoodwarehouse.com.au> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Wed, 03 Jun 2026 18:47:15 -0700 (PDT) MIME-Version: 1.0 X-Received: from ip-10-21-148-95.ap-southeast-2.compute.internal (EHLO freshdesk.com) ([10.21.148.95]) by mxau.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID 04b16d71. for <irene@seafoodwarehouse.com.au>; Thu, 04 Jun 2026 01:47:11 +0000 (UTC) Date: Thu, 04 Jun 2026 01:47:11 +0000 From: Datapel <support@datapel.com> Reply-To: Datapel <support@datapel.com> To: irene@seafoodwarehouse.com.au Message-ID: <6a20d91f8358_21761af826917.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-t5t4x@email.freshdesk.com> In-Reply-To: <6a20d91f8ece_21761af827029.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-t5t4x@email.freshdesk.com> References: <6a20d91f8ece_21761af827029.sidekiq-frequent-fd-podapsoutheast2-main-green-84876d988c-t5t4x@email.freshdesk.com> Subject: Re: 135891 WMS Website Content-Type: multipart/alternative; boundary="--==_mimepart_6a20d91f4498e_21761af827148"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-06-04 01:47:11 +0000 X-FUP-PRIORITY: 5 ----==_mimepart_6a20d91f4498e_21761af827148 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi, =0D =0D We sincerely apologise for the ongoing disruption and understand the imp= act this is having on your operations. Our team is continuing to work act= ively on restoring full service as quickly as possible. =0D =0D In the meantime, please follow the steps below, which may help you regai= n access sooner while recovery efforts continue: =0D =0D =0D Completely close your Datapel WMS browser tab or browser window. =0D =0D Wait approximately 5 minutes before attempting to log in again. =0D =0D Reopen your browser and try accessing the system. =0D If possible,=C2=A0ask other members of your team to do the same. =0D =0D Temporarily reducing login attempts for a few minutes helps the system s= tabilise and recover more effectively while restoration work is ongoing. = =0D =0D Again, we sincerely apologise for the inconvenience and appreciate your = patience, understanding, and cooperation while we work through this issue= . =0D =0D We will continue to provide updates as more information becomes availabl= e. =0D =0D Kind Regards, =0D Summer Bandong =0D Datapel Systems Pty. Ltd. =0D =0D E: =C2=A0support@datapel.com=0D =0D P: =C2=A01300 137 082 =0D F: =C2=A01300 134 955 =0D =0D =0D https://help.datapel.com/=C2=A0=0D =0D =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_6a20d91f4498e_21761af827148 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Ro= boto, Helvetica Neue, Arial, sans-serif; font-size:14px;">=0D <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, R= oboto, Helvetica Neue, Arial, sans-serif; font-size:14px">=0D <div dir=3D"ltr">Hi,</div>=0D <div dir=3D"ltr"><br></div>=0D <div>We sincerely apologise for the ongoing disruption and understand the= impact this is having on your operations. Our team is continuing to work= actively on restoring full service as quickly as possible.</div>=0D <div><br></div>=0D <div>In the meantime, please follow the steps below, which may help you r= egain access sooner while recovery efforts continue:</div>=0D <ol start=3D"1">=0D <li>=0D <strong>Completely close</strong> your Datapel WMS browser tab or browser= window.</li>=0D <li>=0D <strong>Wait approximately 5 minutes</strong> before attempting to log in= again.</li>=0D <li>=0D <strong>Reopen your browser</strong> and try accessing the system.</li>=0D= <li>If possible,=C2=A0<strong>ask other members of your team to do the sa= me</strong>.</li>=0D </ol>=0D <div>Temporarily reducing login attempts for a few minutes helps the syst= em stabilise and recover more effectively while restoration work is ongoi= ng.</div>=0D <div><br></div>=0D <div>Again, we sincerely apologise for the inconvenience and appreciate y= our patience, understanding, and cooperation while we work through this i= ssue.</div>=0D <div><br></div>=0D <div dir=3D"ltr">We will continue to provide updates as more information = becomes available.</div>=0D <div dir=3D"ltr"><br></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'>Kind Regards,</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'>Summer Bandong</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>Datapel Systems P= ty. Ltd.</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>=0D <span style=3D"box-sizing: border-box; word-break: break-word; overflow-w= rap: break-word; color: rgb(18, 51, 76); text-align: initial"><br style=3D= "box-sizing: border-box">E: =C2=A0</span><a href=3D"https://help.datapel.= com/profiles/51065806446/support@datapel.com" rel=3D"noreferrer" style=3D= "box-sizing: border-box; color: rgb(39, 108, 240); text-decoration: none= ; word-break: break-word; overflow-wrap: break-word; text-align: initial"= target=3D"_blank">support@datapel.com</a>=0D </div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>P: =C2=A01300 137= 082</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>F: =C2=A01300 134= 955</div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br style=3D"box-= sizing: border-box"></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-style: normal; font-variant-= ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-sp= acing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tran= sform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px= ; white-space: normal; text-decoration-thickness: initial; text-decorati= on-style: initial; text-decoration-color: initial; font-size: 13px; font-= family: "Helvetica Neue", Helvetica, Arial, sans-serif'>=0D <a href=3D"https://help.datapel.com/" rel=3D"noreferrer" style=3D'box-siz= ing: border-box; color: rgb(39, 108, 240); text-decoration: none; word-b= reak: break-word; overflow-wrap: break-word; font-weight: 400; font-style= : normal; font-size: 13px; font-family: "Helvetica Neue", Helvetica, Aria= l, sans-serif; text-align: initial' target=3D"_blank">https://help.datape= l.com/</a><span style=3D"box-sizing: border-box; word-break: break-word; = overflow-wrap: break-word; color: rgb(18, 51, 76); text-align: initial">=C2= =A0</span>=0D </div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'><span style=3D"box-sizing: border-box; word-br= eak: break-word; overflow-wrap: break-word; color: rgb(18, 51, 76); text-= align: initial">=C2=A0</span></div>=0D <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(18, 51, 76); font-family: -apple-system, Blink= MacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; f= ont-size: 14px; font-style: normal; font-variant-ligatures: normal; font-= variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: = 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; = word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; = text-decoration-thickness: initial; text-decoration-style: initial; text-= decoration-color: initial'><span style=3D"box-sizing: border-box; word-br= eak: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-siz= e: 8pt; font-family: Tahoma, sans-serif; line-height: 12.2667px; backgrou= nd-image: initial; background-position: initial; background-repeat: initi= al"><img src=3D"https://ausattachment.freshdesk.com/inline/attachment?tok= en=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEzMDYzMTMxNDAsImRvbWF= pbiI6ImRhdGFwZWwuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjM5MzE5MzJ9.Hy-AASv= o_ppPlmiuP6SPjwvOLzUixF6hHTBIKsVWbHc" style=3D"box-sizing: border-box; bo= rder: 0px; cursor: pointer; max-width: 100%; border-radius: 4px" class=3D= "fr-fic fr-dii inline-image" data-id=3D"51306313140"></span></div>=0D </div>=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D <span title=3D"fd_tkt_identifier" style=3D'font-size:0px; 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