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[52.62.151.40]) by smtp.gmail.com with ESMTPSA id 98e67ed59e1d1-364a43e567bsm1061475a91.13.2026.04.28.23.25.29 for <irene@seafoodwarehouse.com.au> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Tue, 28 Apr 2026 23:25:30 -0700 (PDT) MIME-Version: 1.0 X-Received: from ip-10-21-160-168.ap-southeast-2.compute.internal (EHLO freshdesk.com) ([10.21.160.168]) by mxau.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID 89d5bf1f. for <irene@seafoodwarehouse.com.au>; Wed, 29 Apr 2026 06:22:19 +0000 (UTC) Date: Wed, 29 Apr 2026 06:22:19 +0000 From: Datapel <support@datapel.com> Reply-To: Datapel <support@datapel.com> To: irene@seafoodwarehouse.com.au Message-ID: <69f1a39b1ed20_22c81ae65ec55254e7.sidekiq-frequent-fd-podapsoutheast2-main-green-5b57864b6f-qhq99@email.freshdesk.com> In-Reply-To: <004301dcd777$ec02f890$c408e9b0$@seafoodwarehouse.com.au> References: <004301dcd777$ec02f890$c408e9b0$@seafoodwarehouse.com.au> Subject: Re: 134547 WMS Website Content-Type: multipart/alternative; boundary="--==_mimepart_69f1a39b25ac6_22c81ae65ec552555c"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-04-29 06:22:19 +0000 X-FUP-PRIORITY: 5 ----==_mimepart_69f1a39b25ac6_22c81ae65ec552555c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi, I'm writing personally to acknowledge today's disruption to the Data= pel WMS platform. I understand how serious an outage of this length is fo= r your warehouse operations, and on behalf of the entire Datapel team, I = want to apologise. Service has now been restored. As users log back in, = you may notice some initial slowness while the platform stabilises under = returning load this should settle within a short period. We are conducti= ng an internal review to ensure the conditions that led to this outage ca= nnot recur, and I will personally follow up with a more detailed post-inc= ident summary in the coming days. If this outage has caused specific ope= rational issues you'd like us to help address, such as backlogged orders,= stocktake reconciliation, or anything else, please email support@datapel= .com and my team will prioritise your case. Thank you for your patience = and your continued trust in Datapel. Pete Rocke General Manager Datapel = Systems Pty Ltd pete.rocke@datapel.com=C2=A0 https://help.datapel.com/= =C2=A0 =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_69f1a39b25ac6_22c81ae65ec552555c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Ro= boto, Helvetica Neue, Arial, sans-serif; font-size:14px;">=0D <div style=3D"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, R= oboto, Helvetica Neue, Arial, sans-serif; font-size:14px">=0D <div dir=3D"ltr">Hi,<br><br>I'm writing personally to acknowledge today's= disruption to the Datapel WMS platform. I understand how serious an outa= ge of this length is for your warehouse operations, and on behalf of the = entire Datapel team, I want to apologise.<br><br>Service has now been res= tored. As users log back in, you may notice some initial slowness while t= he platform stabilises under returning load this should settle within a s= hort period.<br><br>We are conducting an internal review to ensure the co= nditions that led to this outage cannot recur, and I will personally foll= ow up with a more detailed post-incident summary in the coming days.<br><= br>If this outage has caused specific operational issues you'd like us to= help address, such as backlogged orders, stocktake reconciliation, or an= ything else, please email support@datapel.com and my team will prioritise= your case.<br><br>Thank you for your patience and your continued trust i= n Datapel.<br><br>Pete Rocke<br>General Manager<br>Datapel Systems Pty Lt= d<br><span style=3D"color: inherit"><a href=3D"mailto:pete.rocke@datapel.= com" rel=3D"noreferrer" style=3D"color: #1264a3; text-decoration: none" t= arget=3D"_blank">pete.rocke@datapel.com</a></span>=C2=A0<br><br>=0D </div>=0D <div style=3D'font-weight: 400; font-style: normal; font-size: 13px; font= -family: "Helvetica Neue", Helvetica, Arial, sans-serif'>=0D <a href=3D"https://help.datapel.com/" rel=3D"noreferrer" style=3D'font-we= ight: 400; font-style: normal; font-size: 13px; font-family: "Helvetica N= eue", Helvetica, Arial, sans-serif; text-align: initial' target=3D"">htt= ps://help.datapel.com/</a><span dir=3D"ltr" style=3D"text-align: initial"= >=C2=A0</span>=0D </div>=0D <div><span dir=3D"ltr" style=3D"text-align: initial">=C2=A0</span></div>=0D= <div><span style=3D"font-size: 8pt; font-family: Tahoma, sans-serif; line= -height: 12.2667px; color: rgb(0, 0, 0); background-position: initial; ba= ckground-repeat: initial"><img src=3D"https://ci3.googleusercontent.com/m= ail-sig/AIorK4y3xgaGeR7hzdJaMp_c6xy40T0qjKRyS1MSTkxCq0zj4TTSCoCj1jImQXPQr= upOi5Pux_pvulzMIH5U" class=3D"fr-fic fr-dii"></span></div>=0D </div>=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D <span title=3D"fd_tkt_identifier" style=3D'font-size:0px; font-family:"fd= tktid"; min-height:0px; height:0px; opacity:0; max-height:0px; line-heigh= t:0px; color:#ffffff'>134547:3931932</span>=0D =0D </div>= ----==_mimepart_69f1a39b25ac6_22c81ae65ec552555c--

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