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Content-Type: multipart/alternative; boundary=Apple-Mail-ED86E583-515B-46D5-8A30-8B164B1DC395 Content-Transfer-Encoding: 7bit From: Ian Hamilton <ianhamilton@seafoodwarehouse.com.au> Mime-Version: 1.0 (1.0) Subject: Re: Support from Roborock Vacuum Cleaner Customer Service [ ref:_00D2w2loIc._500BB40YFz:ref ] Date: Sun, 4 Jun 2023 11:14:30 +1000 Message-Id: <72EC3B62-75B5-4FBE-BACC-6070138D972C@seafoodwarehouse.com.au> References: <Wp9_V000000000000000000000000000000000000000000000RVPDOC00GG6YsUpfRFOYjlTJXhUiAQ@sfdc.net> In-Reply-To: <Wp9_V000000000000000000000000000000000000000000000RVPDOC00GG6YsUpfRFOYjlTJXhUiAQ@sfdc.net> To: Support EU Email <support@roborock-eu.com> --Apple-Mail-ED86E583-515B-46D5-8A30-8B164B1DC395 Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-E062FEA8-9965-4298-9D43-A3B3BC166B9F Content-Transfer-Encoding: 7bit --Apple-Mail-E062FEA8-9965-4298-9D43-A3B3BC166B9F Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D= utf-8"></head><body dir=3D"auto">Hello, <div><br></div><div><div style=3D= "display: block;" class=3D""><div style=3D"display: block;" class=3D""><div s= tyle=3D"-webkit-user-select: all; -webkit-user-drag: element; display: inlin= e-block;" class=3D"apple-rich-link" draggable=3D"true" role=3D"link" data-ur= l=3D"https://drive.google.com/file/d/1ixC5DTCYiR9MthW738NbUe7rfd2eXf_c/view?= usp=3Ddrivesdk"><a style=3D"border-radius:10px;font-family:-apple-system, He= lvetica, Arial, sans-serif;display:block;-webkit-user-select:none;width:300p= x;user-select:none;-webkit-user-modify:read-only;user-modify:read-only;overf= low:hidden;text-decoration:none;" class=3D"lp-rich-link" rel=3D"nofollow" hr= ef=3D"https://drive.google.com/file/d/1ixC5DTCYiR9MthW738NbUe7rfd2eXf_c/view= ?usp=3Ddrivesdk" dir=3D"ltr" role=3D"button" draggable=3D"false" width=3D"30= 0"><table style=3D"table-layout:fixed;border-collapse:collapse;width:300px;b= ackground-color:#E9E9EB;font-family:-apple-system, Helvetica, Arial, sans-se= rif;" class=3D"lp-rich-link-emailBaseTable" cellpadding=3D"0" cellspacing=3D= "0" border=3D"0" width=3D"300"><tbody><tr><td vertical-align=3D"center"><tab= le bgcolor=3D"#E9E9EB" cellpadding=3D"0" cellspacing=3D"0" width=3D"300" sty= le=3D"font-family:-apple-system, Helvetica, Arial, sans-serif;table-layout:f= ixed;background-color:rgba(233, 233, 235, 1);" class=3D"lp-rich-link-caption= Bar"><tbody><tr><td style=3D"padding:8px 0px 8px 0px;" class=3D"lp-rich-link= -captionBar-textStackItem"><div style=3D"max-width:100%;margin:0px 16px 0px 1= 6px;overflow:hidden;" class=3D"lp-rich-link-captionBar-textStack"><div style= =3D"word-wrap:break-word;font-weight:500;font-size:12px;overflow:hidden;text= -overflow:ellipsis;text-align:left;" class=3D"lp-rich-link-captionBar-textSt= ack-topCaption-leading"><a rel=3D"nofollow" href=3D"https://drive.google.com= /file/d/1ixC5DTCYiR9MthW738NbUe7rfd2eXf_c/view?usp=3Ddrivesdk" style=3D"text= -decoration: none" draggable=3D"false"><font color=3D"#000000" style=3D"colo= r: rgba(0, 0, 0, 1);">IMG_7172.MOV</font></a></div><div style=3D"word-wrap:b= reak-word;font-weight:400;font-size:11px;overflow:hidden;text-overflow:ellip= sis;text-align:left;" class=3D"lp-rich-link-captionBar-textStack-bottomCapti= on-leading"><a rel=3D"nofollow" href=3D"https://drive.google.com/file/d/1ixC= 5DTCYiR9MthW738NbUe7rfd2eXf_c/view?usp=3Ddrivesdk" style=3D"text-decoration:= none" draggable=3D"false"><font color=3D"#A2A2A9" style=3D"color: rgba(60, 6= 0, 67, 0.6);">drive.google.com</font></a></div></div></td><td style=3D"paddi= ng:6px 12px 6px 0px;" class=3D"lp-rich-link-captionBar-rightIconItem" width=3D= "36"><a rel=3D"nofollow" href=3D"https://drive.google.com/file/d/1ixC5DTCYiR= 9MthW738NbUe7rfd2eXf_c/view?usp=3Ddrivesdk" draggable=3D"false"><img style=3D= "pointer-events:none !important;display:inline-block;width:36px;height:36px;= border-radius:3px;" width=3D"36" height=3D"36" draggable=3D"false" class=3D"= lp-rich-link-captionBar-rightIcon" alt=3D"drive_2020q4_32dp.png" src=3D"cid:= 5201251B-03E7-409F-9B5A-2FE7BE6C23A3"></a></td></tr></tbody></table></td></t= r></tbody></table></a></div></div><br></div></div><div style=3D"display: blo= ck;" class=3D""><div style=3D"display: block;" class=3D""><div style=3D"-web= kit-user-select: all; 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-webkit-user-drag: element; display: inline-block;" class=3D"apple-rich-l= ink" draggable=3D"true" role=3D"link" data-url=3D"https://drive.google.com/f= ile/d/1FTgRgSvkNNpm-NbJtArbdjNYcsdRvCbo/view?usp=3Ddrivesdk"><a style=3D"bor= der-radius:10px;font-family:-apple-system, Helvetica, Arial, sans-serif;disp= lay:block;-webkit-user-select:none;width:300px;user-select:none;-webkit-user= -modify:read-only;user-modify:read-only;overflow:hidden;text-decoration:none= ;" class=3D"lp-rich-link" rel=3D"nofollow" href=3D"https://drive.google.com/= file/d/1FTgRgSvkNNpm-NbJtArbdjNYcsdRvCbo/view?usp=3Ddrivesdk" dir=3D"ltr" ro= le=3D"button" draggable=3D"false" width=3D"300"><table style=3D"table-layout= :fixed;border-collapse:collapse;width:300px;background-color:#E9E9EB;font-fa= mily:-apple-system, Helvetica, Arial, sans-serif;" class=3D"lp-rich-link-ema= ilBaseTable" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"300">= <tbody><tr><td vertical-align=3D"center"><table bgcolor=3D"#E9E9EB" cellpadd= ing=3D"0" cellspacing=3D"0" width=3D"300" style=3D"font-family:-apple-system= , Helvetica, Arial, sans-serif;table-layout:fixed;background-color:rgba(233,= 233, 235, 1);" class=3D"lp-rich-link-captionBar"><tbody><tr><td style=3D"pa= dding:8px 0px 8px 0px;" class=3D"lp-rich-link-captionBar-textStackItem"><div= style=3D"max-width:100%;margin:0px 16px 0px 16px;overflow:hidden;" class=3D= "lp-rich-link-captionBar-textStack"><div style=3D"word-wrap:break-word;font-= weight:500;font-size:12px;overflow:hidden;text-overflow:ellipsis;text-align:= left;" class=3D"lp-rich-link-captionBar-textStack-topCaption-leading"><a rel= =3D"nofollow" href=3D"https://drive.google.com/file/d/1FTgRgSvkNNpm-NbJtArbd= jNYcsdRvCbo/view?usp=3Ddrivesdk" style=3D"text-decoration: none" draggable=3D= "false"><font color=3D"#000000" style=3D"color: rgba(0, 0, 0, 1);">IMG_7173.= MOV</font></a></div><div style=3D"word-wrap:break-word;font-weight:400;font-= size:11px;overflow:hidden;text-overflow:ellipsis;text-align:left;" class=3D"= lp-rich-link-captionBar-textStack-bottomCaption-leading"><a rel=3D"nofollow"= href=3D"https://drive.google.com/file/d/1FTgRgSvkNNpm-NbJtArbdjNYcsdRvCbo/v= iew?usp=3Ddrivesdk" style=3D"text-decoration: none" draggable=3D"false"><fon= t color=3D"#A2A2A9" style=3D"color: rgba(60, 60, 67, 0.6);">drive.google.com= </font></a></div></div></td><td style=3D"padding:6px 12px 6px 0px;" class=3D= "lp-rich-link-captionBar-rightIconItem" width=3D"36"><a rel=3D"nofollow" hre= f=3D"https://drive.google.com/file/d/1FTgRgSvkNNpm-NbJtArbdjNYcsdRvCbo/view?= usp=3Ddrivesdk" draggable=3D"false"><img style=3D"pointer-events:none !impor= tant;display:inline-block;width:36px;height:36px;border-radius:3px;" width=3D= "36" height=3D"36" draggable=3D"false" class=3D"lp-rich-link-captionBar-righ= tIcon" alt=3D"drive_2020q4_32dp.png" src=3D"cid:69AEDD3E-BC55-4DD0-910F-AB34= 17357D61"></a></td></tr></tbody></table></td></tr></tbody></table></a></div>= </div> </div><div><br><div dir=3D"ltr">Regards,<div><br></div><div>Ian H= amilton</div></div><div dir=3D"ltr"><br><blockquote type=3D"cite">On 4 Jun 2= 023, at 10:36 am, Support EU Email <support@roborock-eu.com> wrote:<br= ><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF= <title></title> <p>Good day! <br> <br> Thank you for the response. <br> <br> We appreciate you for providing us these details. <br> <br> Could you send us a video to show the abnormal behavior? We believe a video c= ould help us know what is wrong and give you a solution.<br> It is suggested to upload the video online like to google drive and send us t= he video link if the video is large (please give open access to the video/or= choose it as "anyone view this website can access").<br> <br> Thank you so much! <br clear=3D"none"> <br clear=3D"none"> <br clear=3D"none"> --------------- Original Message ---------------<br clear=3D"none"> <b>From:</b> Ian Hamilton [ianhamilton@seafoodwarehouse.com.au]<br clear=3D"= none"> <b>Sent:</b> 2023/6/4 07:56<br clear=3D"none"> <b>To:</b> support@roborock-eu.com<br clear=3D"none"> <b>Subject:</b> Re: Support from Roborock Vacuum Cleaner Customer Service [ r= ef:_00D2w2loIc._500BB40YFz:ref ]<br clear=3D"none"> <br clear=3D"none"> <meta content=3D"text/html; charset=3Dutf-8">Hello, </p> <div> </div> <div>It just leaves the dock and says cliff sensor error the rear sensor has= some liquid inside the sensor glass causing it to fail. It is used on a til= ed floor only.</div> <div> </div> <div><div><image0.jpeg></div><div><image1.jpeg></div><div><im= age2.jpeg></div><br clear=3D"none">   <div dir=3D"ltr">Regards, <div> </div> <div>Ian Hamilton</div> </div> <div dir=3D"ltr">  <blockquote>On 31 May 2023, at 9:50 pm, Support EU Email <support@roboroc= k-eu.com> wrote:<br clear=3D"none">  </blockquote> </div> <blockquote> <div dir=3D"ltr">=EF=BB=BF</div> </blockquote> </div> Good day! <br clear=3D"none"> <br clear=3D"none"> Thank you for reaching out to us. <br clear=3D"none"> <br clear=3D"none"> We're sorry to hear about the issue that you are experiencing. No worries!<b= r clear=3D"none"> <br clear=3D"none"> If robot says error 4 cliff sensor error,<br clear=3D"none"> 1. Please test if the error only happens on carpet, but not on hard floor.<b= r clear=3D"none"> 2. Could you also send us a video to show the problem?<br clear=3D"none"> It is suggested to upload the video online like google drive and send us the= video link if the video is large. (remember add our address to list so that= we can access the video)<br clear=3D"none"> 3. Please send us some clear pictures to show the cliff sensors.<br clear=3D= "none"> <br clear=3D"none"> Regards,<br clear=3D"none"> Charlene<img src=3D"https://roborockasia.my.salesforce.com/servlet/servlet.I= mageServer?oid=3D00D2w000002loIc&esid=3D018BB000001MkwL&from=3Dint" d= ata-unique-identifier=3D""><br clear=3D"none"> <br clear=3D"none"> ref:_00D2w2loIc._500BB40YFz:ref<img src=3D"https://roborockasia.my.salesforc= e.com/servlet/servlet.ImageServer?oid=3D00D2w000002loIc&esid=3D018BB0000= 01NAFH&from=3Dext" data-unique-identifier=3D""><br><br> <div><image0.jpeg></div><div><image1.jpeg></div><div><image2.= jpeg></div></div></blockquote></div></body></html>= --Apple-Mail-E062FEA8-9965-4298-9D43-A3B3BC166B9F Content-Type: image/png; name=drive_2020q4_32dp.png; x-apple-part-url=5201251B-03E7-409F-9B5A-2FE7BE6C23A3 Content-Disposition: inline; filename=drive_2020q4_32dp.png Content-Transfer-Encoding: base64 Content-Id: <5201251B-03E7-409F-9B5A-2FE7BE6C23A3> iVBORw0KGgoAAAANSUhEUgAAACAAAAAgCAYAAABzenr0AAADBklEQVR4AWIgFYwC8QYrHYkGCwcA beUAZFcMQNHMdG3btlmu7fe3tm3btu32o7Zt27ZtpslMs3z5yerOnPF758ZimA6KdAEVleCVgofX 3OQ9SASVcXSt/la4D1iUqzxqUWONEJlwC/HbZmRVqlwyyQv+2q2COVS+o5dKeiE5xPguTPspJrcZ Eg7vbtH6hgtgfu+uVK9c5KGKXAsk/oSABIdxUcUK9JrjTEZPeAT3AY2yj14mLCJiQsDSTGg5JF/u NjwEvtmuQcT57FEZVCZ5kCwnAgvFcJ0an1dg8TKLP1gowrdv+zQcSj/9MuEYrUCwNOe79fAqsMZY f/hjlwqtAPy5W1VaSrmkHk1O8F2Qeun2Zu0bREZll0rVEsm9Fbk6IXLhEZYwWIcEpxCQwSm4D6jw j14qGcYh/xakyHXBo2PIyVI045JHSLMc8M9ZBdD+GEW+wevMUeIZ3AcMACshshwpx+if4WUi36Af 2+AdzyyxR2WUcrlUEsUhh8FyoREoEnzmOWbh1/d96i7i9/2+KBX083McBU4BkeBbD99+HCU2UUaf 04xn9PhyApSg+78WQ06OZSIomIB1WQZo7V8xC0iFZYAR/BJy7IVrhY4lXlOeYxe+PMcGMPJzp2oI 5yxEARKXwQsGuwxd+Mp58DIoyrAFT0PHb1wTM+LzIh6WD+2/6WN3h6cfOjvBYnRx+vmxp/3ddz2c GwMSi5aXUi1bXYQ07Npdg+jHPxCQh6Shb97fS4yGL2NDqTxPCPEBeRm8TwWJrtEKhPR7wS0nTG45 7w9N/io2dBcoGsvW5xPF5C4db4pLGCQOf/fnYnqWWIFfZPTFgoTbCsqtWl2CVQa9pYsYdO+yq/jo 40JmAVps2l52QeJfpIBnt3tsEYO9klYFC7x7FxWg/D2wanVhHJZbt7kMawz/+KOsBWr1v/P1WVzE /wIh7QArpm2v6Fi2unQoqM/zx9wiBvOaTXr0MjZsFYyK+jdY4UPYEY4tn6qcWr5sdmz7sp8S7NT6 eX147b0csOWDEYwCAJuJN71tqVZWAAAAAElFTkSuQmCC --Apple-Mail-E062FEA8-9965-4298-9D43-A3B3BC166B9F Content-Type: image/png; 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