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Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable From: Ian Hamilton <ianhamilton@seafoodwarehouse.com.au> Mime-Version: 1.0 (1.0) Subject: Re: Access Down-application load fail Date: Tue, 11 May 2021 06:52:28 +1000 Message-Id: <9C9E7C93-DC5F-4015-9662-D806447915ED@seafoodwarehouse.com.au> References: <0C5B6FE3-EF3C-4413-A0A6-1208111E67A0@datapel.com> In-Reply-To: <0C5B6FE3-EF3C-4413-A0A6-1208111E67A0@datapel.com> To: Sonia Smith <sonia.smith@datapel.com> Hi Sonia,=20 There have been a few people set up different ones usually myself, Warren fr= om 220 and Dom from number nine solutions. Our IP address is 58.171.217.172,= I=E2=80=99m not sure if we will have to change some settings on our gateway= or not.=20 Regards, Ian Hamilton > On 10 May 2021, at 10:32 am, Sonia Smith <sonia.smith@datapel.com> wrote: >=20 > =EF=BB=BFHello >=20 > We can change the connection to the online database as long as you have a f= ixed IP address. Who set these spreadsheets up for you? >=20 > Thanks, >=20 > Regards > Sonia >=20 >> On 10 May 2021, at 7:28 am, Ian Hamilton <ianhamilton@seafoodwarehouse.co= m.au> wrote: >>=20 >> =EF=BB=BFHi Sonia,=20 >>=20 >> Everything seems to be running ok. We have several excel sheets that had c= onnections to the wms database, how will they connect now the file is in the= cloud?=20 >>=20 >> Regards, >> Ian Hamilton >> Seafood Warehouse >> 6 Industry Place >> Capalaba Qld 4157 >> M 0438 450 032 >> P +61 7 3245 7008 >>=20 >> -----Original Message----- >> From: Sonia Smith <sonia.smith@datapel.com>=20 >> Sent: Saturday, 8 May 2021 10:39 PM >> To: Ian Hamilton <ianhamilton@seafoodwarehouse.com.au> >> Subject: Re: Access Down-application load fail >>=20 >> Hello Ian >>=20 >> Please could you let me know once you have logged in and completed the te= sting? >>=20 >> Thank You.=20 >>=20 >> Regards >> Sonia >>=20 >>>> On 8 May 2021, at 12:39 pm, Ian Hamilton <ianhamilton@seafoodwarehouse.= com.au> wrote: >>>=20 >>> =EF=BB=BFHello,=20 >>>=20 >>> We do not operate on the weekend. However this update was planned for Fri= day to give me the weekend to test the upgrade so it would be ready to go fi= rst thing Monday morning for the office staff. =20 >>>=20 >>> Regards, >>> Ian Hamilton >>> Seafood Warehouse >>> 6 Industry Place >>> Capalaba Qld 4157 >>> M 0438 450 032 >>> P +61 7 3245 7008 >>>=20 >>> -----Original Message----- >>> From: Sonia Smith <sonia.smith@datapel.com>=20 >>> Sent: Saturday, 8 May 2021 12:52 PM >>> To: ianhamilton@seafoodwarehouse.com.au >>> Cc: Teh SiokCheng <support@datapel.com>; Gary Choo <gary.choo@datapel.co= m>; Yazid Yahya <yazid.yahya@datapel.com>; Nookes Subramaniam <nookes.subram= aniam@datapel.com>; Ying Ying Loke <yingying.loke@datapel.com> >>> Subject: Re: Access Down-application load fail >>>=20 >>> Hi >>>=20 >>> Sorry for the inconvenience. >>>=20 >>> A quick update to let you know we are working on this now.=20 >>>=20 >>> Can you please advise does your business operate on weekends? This quest= ion is just to assess whether we need to roll back to give access quicker or= if you are not going to be using the system until Monday? >>>=20 >>> Thank You >>>=20 >>> Regards >>> Sonia >>>=20 >>>>> On 8 May 2021, at 8:15 am, Sonia Smith <sonia.smith@datapel.com> wrote= : >>>>=20 >>>> =EF=BB=BFHi Ian >>>>=20 >>>> I don=E2=80=99t have access to my pc today but I have copied in the clo= ud team members to investigate.=20 >>>>=20 >>>> It was working for me when I left work yesterday so it=E2=80=99s likely= something minor.=20 >>>>=20 >>>> Regards >>>> Sonia >>>=20 >>=20
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