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Content-Type: multipart/alternative; boundary=Apple-Mail-6DA791EB-14D8-41C7-BE9F-37F4EDF08839 Content-Transfer-Encoding: 7bit From: Ian Hamilton <ianhamilton@seafoodwarehouse.com.au> Mime-Version: 1.0 (1.0) Subject: Re: Issues with 'Bill Received Orders [Support #63526] Date: Wed, 7 Oct 2020 11:24:15 +1000 Message-Id: <64E40BF0-625D-477F-BEF7-F09887F485F6@seafoodwarehouse.com.au> References: <000001d69c48$78e5c1f0$6ab145d0$@seafoodwarehouse.com.au> In-Reply-To: <000001d69c48$78e5c1f0$6ab145d0$@seafoodwarehouse.com.au> To: Lee <lee@seafoodwarehouse.com.au> --Apple-Mail-6DA791EB-14D8-41C7-BE9F-37F4EDF08839 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Yes please=20 Regards, Ian Hamilton > On 7 Oct 2020, at 11:23 am, Lee <lee@seafoodwarehouse.com.au> wrote: >=20 > =EF=BB=BF > Are you able to have a look at this or are you happy for me to send it off= to Warren to check=E2=80=A6=E2=80=A6=E2=80=A6 > =20 > =20 > Lee Hanner > Administrator > Seafood Warehouse > 6 Industry Place > Capalaba Q 4157 > =20 > Ph: +61 7 3245 7008 > =20 > From: Kate Teh [mailto:kate.teh@datapel.com]=20 > Sent: Thursday, 2 April 2020 3:25 PM > To: 'Teh SiokCheng' <support@datapel.com>; lee@seafoodwarehouse.com.au > Cc: team.support@datapel.com > Subject: RE: Issues with 'Bill Received Orders [Support #63526] > =20 > Hi Lee, > =20 > I have cleared the alerts for you. > =20 > The server was rebooted last 4 hours ago. > <image001.png> > =20 > =20 > Each time the server is rebooted, please have your IT ensure that these 4 s= ervices are started and running (for MYOB ARL 2019.4). Please monitor this t= he next round you get the error in communication (if the services are runnin= g). If they are not, please start it up, and try sending the transaction to M= YOB again. > <image002.png> > =20 > =20 > If any one of these services are not running, the replication might not wo= rk well. > =20 > I have started up the AccountRight Library service this time. > =20 > We will proceed to close the ticket. > =20 > Thanks. > =20 > =20 > Regards, > Kate Teh > Datapel Systems Pty. Ltd. > 26 / 217 Hay Street Subiaco > WA 6008, Australia > =20 > E:support@datapel.com > =20 > P: 1300 137 082 > F: 1300 134 955 > =20 > -------- Please note edits below this line are not shown in our ticket sys= tem -------- > =20 > From: support=3Ddatapel.com@cloud.redmineup.com <support=3Ddatapel.com@clo= ud.redmineup.com> On Behalf Of Teh SiokCheng > Sent: Thursday, 2 April 2020 11:39 AM > To: lee@seafoodwarehouse.com.au > Cc: team.support@datapel.com > Subject: Re: Issues with 'Bill Received Orders [Support #63526] > =20 > -------- Please note edits below this line are not shown in our ticket sys= tem -------- >=20 > Hi Lee, >=20 > This is to inform you that Kate Teh is currently assigned to this ticket a= nd will provide you with our findings accordingly within 8 hours. >=20 > Regards, > Teh SiokCheng > Datapel Systems Pty. Ltd. > 26 / 217 Hay Street Subiaco > WA 6008, Australia >=20 > E:support@datapel.com >=20 > P: 1300 137 082 > F: 1300 134 955 >=20 > =20 > <image003.jpg> > Virus-free. www.avg.com > =20 --Apple-Mail-6DA791EB-14D8-41C7-BE9F-37F4EDF08839 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D= utf-8"></head><body dir=3D"auto">Yes please <br><br><div dir=3D"ltr">Re= gards,<div><br></div><div>Ian Hamilton</div></div><div dir=3D"ltr"><br><bloc= kquote type=3D"cite">On 7 Oct 2020, at 11:23 am, Lee <lee@seafoodwarehous= e.com.au> wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div= dir=3D"ltr">=EF=BB=BF<meta http-equiv=3D"Content-Type" content=3D"text/html= ; charset=3Dutf-8"><meta name=3D"Generator" content=3D"Microsoft Word 15 (fi= ltered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions / @font-face {font-family:"Cambria Math"; 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lee@seafoodware= house.com.au<br><b>Cc:</b> team.support@datapel.com<br><b>Subject:</b> RE: I= ssues with 'Bill Received Orders [Support #63526]<o:p></o:p></span></p></div= ></div><p class=3D"MsoNormal"><o:p> </o:p></p><p class=3D"MsoNormal"><s= pan style=3D"mso-fareast-language:EN-US">Hi Lee,<o:p></o:p></span></p><p cla= ss=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US"><o:p> </o:p= ></span></p><p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US= ">I have cleared the alerts for you.<o:p></o:p></span></p><p class=3D"MsoNor= mal"><span style=3D"mso-fareast-language:EN-US"><o:p> </o:p></span></p>= <p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US">The server= was rebooted last 4 hours ago.<o:p></o:p></span></p><p class=3D"MsoNormal">= <span style=3D"mso-fareast-language:EN-US"><div><image001.png></div><o= :p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"mso-fareast-langua= ge:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"= mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNorma= l"><span style=3D"mso-fareast-language:EN-US">Each time the server is reboot= ed, please have your IT ensure that these 4 services are started and running= (for MYOB ARL 2019.4). Please monitor this the next round you get the error= in communication (if the services are running). If they are not, please sta= rt it up, and try sending the transaction to MYOB again.<o:p></o:p></span></= p><p class=3D"MsoNormal"><div><image002.png></div><span style=3D"mso-f= areast-language:EN-US"><o:p></o:p></span></p><p class=3D"MsoNormal"><span st= yle=3D"mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class=3D"M= soNormal"><span style=3D"mso-fareast-language:EN-US"><o:p> </o:p></span= ></p><p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US">If an= y one of these services are not running, the replication might not work well= . <o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"mso-fareast-la= nguage:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style= =3D"mso-fareast-language:EN-US">I have started up the AccountRight Library s= ervice this time.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D= "mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNorm= al"><span style=3D"mso-fareast-language:EN-US">We will proceed to close the t= icket.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"mso-fareas= t-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span s= tyle=3D"mso-fareast-language:EN-US">Thanks.<o:p></o:p></span></p><p class=3D= "MsoNormal"><span style=3D"mso-fareast-language:EN-US"><o:p> </o:p></sp= an></p><p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US"><o:= p> </o:p></span></p><div><p class=3D"MsoNormal"><span lang=3D"EN-MY">Re= gards,<o:p></o:p></span></p><p class=3D"MsoNormal"><span lang=3D"EN-MY">Kate= Teh<o:p></o:p></span></p><p class=3D"MsoNormal"><span lang=3D"EN-MY">Datape= l Systems Pty. Ltd.<o:p></o:p></span></p><p class=3D"MsoNormal"><span lang=3D= "EN-MY">26 / 217 Hay Street Subiaco<o:p></o:p></span></p><p class=3D"MsoNorm= al"><span lang=3D"EN-MY">WA 6008, Australia<o:p></o:p></span></p><p class=3D= "MsoNormal"><span lang=3D"EN-MY"><o:p> </o:p></span></p><p class=3D"Mso= Normal"><span lang=3D"EN-MY">E:support@datapel.com<o:p></o:p></span></p><p c= lass=3D"MsoNormal"><span lang=3D"EN-MY"><o:p> </o:p></span></p><p class= =3D"MsoNormal"><span lang=3D"EN-MY">P: 1300 137 082<o:p></o:p></span></p><p c= lass=3D"MsoNormal"><span lang=3D"EN-MY">F: 1300 134 955<o:p></o:p></span></p= ><p class=3D"MsoNormal"><span lang=3D"EN-MY"><o:p> </o:p></span></p><p c= lass=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:au= to"><span lang=3D"EN">-------- Please note edits below this line are not sho= wn in our ticket system --------<o:p></o:p></span></p></div><p class=3D"MsoN= ormal"><span style=3D"mso-fareast-language:EN-US"><o:p> </o:p></span></= p><div><div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0p= t 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"EN-US">From:</span></= b><span lang=3D"EN-US"> support=3Ddatapel.com@cloud.redmineup.com <suppor= t=3Ddatapel.com@cloud.redmineup.com> <b>On Behalf Of </b>Teh SiokCheng<br= ><b>Sent:</b> Thursday, 2 April 2020 11:39 AM<br><b>To:</b> lee@seafoodwareh= ouse.com.au<br><b>Cc:</b> team.support@datapel.com<br><b>Subject:</b> Re: Is= sues with 'Bill Received Orders [Support #63526]<o:p></o:p></span></p></div>= </div><p class=3D"MsoNormal"><o:p> </o:p></p><div id=3D"email_header"><= p><span lang=3D"EN">-------- Please note edits below this line are not shown= in our ticket system --------<o:p></o:p></span></p></div><div id=3D"email_b= ody"><p><span lang=3D"EN">Hi Lee,<o:p></o:p></span></p><p><span lang=3D"EN">= This is to inform you that Kate Teh is currently assigned to this ticket and= will provide you with our findings accordingly </span><strong><span lang=3D= "EN" style=3D"font-family:"Calibri",sans-serif">within 8 hours</sp= an></strong><span lang=3D"EN">.<o:p></o:p></span></p><p><span lang=3D"EN">Re= gards,<br>Teh SiokCheng<br>Datapel Systems Pty. Ltd.<br>26 / 217 Hay Street S= ubiaco<br>WA 6008, Australia<o:p></o:p></span></p><p><span lang=3D"EN">E:<a h= ref=3D"mailto:support@datapel.com">support@datapel.com</a><o:p></o:p></span>= </p><p><span lang=3D"EN">P: 1300 137 082<br>F: 1300 134 955<o:p></o:p></span= ></p></div><div id=3D"DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><p class=3D"MsoN= ormal"><span style=3D"font-size:12.0pt;font-family:"Times New Roman&quo= t;,serif"><o:p> </o:p></span></p><table class=3D"MsoNormalTable" border= =3D"1" cellpadding=3D"0" style=3D"border:none;border-top:solid #D3D4DE 1.0pt= "><tbody><tr><td width=3D"58" style=3D"width:41.25pt;border:none;padding:9.7= 5pt .75pt .75pt .75pt"><p class=3D"MsoNormal"><span style=3D"font-size:12.0p= t;font-family:"Times New Roman",serif"><a href=3D"http://www.avg.c= om/email-signature?utm_medium=3Demail&utm_source=3Dlink&utm_campaign= =3Dsig-email&utm_content=3Demailclient" target=3D"_blank"><span style=3D= "border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"><div><im= age003.jpg></div></span></a><o:p></o:p></span></p></td><td width=3D"473" s= tyle=3D"width:352.5pt;border:none;padding:9.0pt .75pt .75pt .75pt"><p class=3D= "MsoNormal" style=3D"line-height:13.5pt"><span style=3D"font-size:10.0pt;fon= t-family:"Arial",sans-serif;color:#41424E">Virus-free. <a href=3D"= http://www.avg.com/email-signature?utm_medium=3Demail&utm_source=3Dlink&= amp;utm_campaign=3Dsig-email&utm_content=3Demailclient" target=3D"_blank= "><span style=3D"color:#4453EA">www.avg.com</span></a> <o:p></o:p></span></p= ></td></tr></tbody></table><p class=3D"MsoNormal"><span style=3D"font-size:1= 2.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span= ></p></div></div></div></blockquote></body></html>= --Apple-Mail-6DA791EB-14D8-41C7-BE9F-37F4EDF08839--

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