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From: "Ian Hamilton" <ianhamilton@seafoodwarehouse.com.au> To: "'Rocero, Mea Ritchel'" <MeaRitchel.Rocero.2@team.telstra.com> References: <SY3PR01MB15618C901B4306FA0CA2925FDFF50@SY3PR01MB1561.ausprd01.prod.outlook.com> In-Reply-To: <SY3PR01MB15618C901B4306FA0CA2925FDFF50@SY3PR01MB1561.ausprd01.prod.outlook.com> Subject: RE: Telstra Confirmation Email Date: Thu, 15 Feb 2018 11:59:21 +1000 Message-ID: <035001d3a600$9a9d0970$cfd71c50$@seafoodwarehouse.com.au> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0351_01D3A654.6C491970" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQMriKYmtid/oFLFnvB2BBbwS89a5gJ3rtgo Content-Language: en-au X-OlkEid: 000000005EC162ED523A6842BC1AAD43F5208D040700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000977AA68C3B970F47830A26C59D6610A40000000015010000D58F231093431040A31420B5898CAE2A This is a multipart message in MIME format. ------=_NextPart_000_0351_01D3A654.6C491970 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0352_01D3A654.6C491970" ------=_NextPart_001_0352_01D3A654.6C491970 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hello, I had problems with the isdn yesterday they diverted the number to another number but number 0732457153 hasn't been diverted. Regards, Ian Hamilton Seafood Warehouse 6 Industry Place Capalaba Qld 4157 M 0438 450 032 P +61 7 3245 7008 From: Rocero, Mea Ritchel [mailto:MeaRitchel.Rocero.2@team.telstra.com] Sent: Wednesday, 14 February 2018 11:31 AM To: 'ianhamilton@seafoodwarehouse.com.au' <ianhamilton@seafoodwarehouse.com.au> Subject: Telstra Confirmation Email Hi Ian, It was a delight talking to you over the phone. I'm glad that I was able to transfer you to our Faults Team about your landline issue. Please let me know if this concern is sorted out or what, so as if not, I'll look for another option for you. And to ensure the continuity of actions that we have agreed over the phone, from now on , I'll be your Case Manager to handle all your concerns with Telstra. If there's anything that you need to discuss with us, may it be in regards to this concern or other concerns you may have in the future, (bill, account, or technical issue) no need for you to call us back and repeat yourself to another consultant, just feel free to reply to this email and I'll definitely call you back or response to this email for your convenience. Until our next transaction. Thank you and take care of yourself. :) Best Regards, Mea Ritchel S. Rocero (H100010) Small Business Consultant E MeaRitchel.Rocero.2@team.telstra.com <mailto:MeaRitchel.Rocero.2@team.telstra.com> W <http://www.telstra.com> www.telstra.com This email may contain confidential information. If I've sent it to you by accident, please delete it immediately. ------=_NextPart_001_0352_01D3A654.6C491970 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable <html xmlns:v=3D"urn:schemas-microsoft-com:vml" = xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" = xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta = http-equiv=3DContent-Type content=3D"text/html; = charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 = (filtered medium)"><!--[if !mso]><style>v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions / @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; 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font-family:"Calibri",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--></head><body lang=3DEN-AU = link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p = class=3DMsoNormal>Hello, <o:p></o:p></p><p class=3DMsoNormal>I had = problems with the isdn yesterday they diverted the number to another = number but number 0732457153 hasn’t been = diverted.<o:p></o:p></p><p = class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-family:"Goudy Old = Style",serif;color:black;mso-fareast-language:EN-AU'>Regards,<o:p></o:p><= /span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-family:"Goudy Old = Style",serif;color:black;mso-fareast-language:EN-AU'>Ian = Hamilton</span><span = style=3D'color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p>= <p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span = style=3D'font-size:8.0pt;font-family:"Bookman Old = Style",serif;color:gray;mso-fareast-language:EN-AU'>Seafood = Warehouse</span></b><b><span = style=3D'font-size:8.0pt;color:#1F497D;mso-fareast-language:EN-AU'><o:p><= /o:p></span></b></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-size:7.5pt;font-family:"Bookman Old = Style",serif;color:gray;mso-fareast-language:EN-AU'>6 Industry = Place<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-size:7.5pt;font-family:"Bookman Old = Style",serif;color:gray;mso-fareast-language:EN-AU'>Capalaba  = Qld  4157<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span = style=3D'font-size:7.5pt;font-family:"Bookman Old = Style",serif;color:gray;mso-fareast-language:EN-AU'>M 0438 450 = 032<o:p></o:p></span></b></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-size:7.5pt;font-family:"Bookman Old = Style",serif;color:gray;mso-fareast-language:EN-AU'>P +61 7 3245 = 7008</span><span = style=3D'color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p>= <p class=3DMsoNormal><span = style=3D'mso-fareast-language:EN-AU'><o:p> </o:p></span></p></div><p= class=3DMsoNormal><o:p> </o:p></p><div><div = style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm = 0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US = style=3D'mso-fareast-language:EN-AU'>From:</span></b><span lang=3DEN-US = style=3D'mso-fareast-language:EN-AU'> Rocero, Mea Ritchel = [mailto:MeaRitchel.Rocero.2@team.telstra.com] <br><b>Sent:</b> = Wednesday, 14 February 2018 11:31 AM<br><b>To:</b> = 'ianhamilton@seafoodwarehouse.com.au' = <ianhamilton@seafoodwarehouse.com.au><br><b>Subject:</b> Telstra = Confirmation Email<o:p></o:p></span></p></div></div><p = class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'>Hi= Ian, <o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'><o= :p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'>It= was a delight talking to you over the phone.<o:p></o:p></span></p><p = class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'><o= :p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'>I&= #8217;m glad that I was able to transfer you to our Faults Team about = your landline issue. Please let me know if this concern is sorted out or = what, so as if not, I’ll look for another option for = you.<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'><o= :p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'>An= d to ensure the continuity of actions that we have agreed over the = phone,  from now  on , I’ll be your </span><b><i><span = lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:red'>Case= Manager</span></i></b><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'> = to handle all your concerns with Telstra. If there’s anything that = you need to discuss with us,  may it be in regards to this concern = or other concerns you may have in the future, (<span = style=3D'background:yellow;mso-highlight:yellow'>bill, account, or = technical issue</span>)  no need for you to call us back and repeat = yourself to another consultant<b><i>, </i></b></span><b><i><span = lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:red'>just= feel free to reply to this email</span></i></b><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'> = and I’ll definitely call you back or response to this email for =  your convenience.<o:p></o:p></span></p><p class=3DMsoNormal><span = lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'><o= :p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:"Corbel",sans-serif;color:black'>Un= til our next transaction. Thank you and take care of yourself. =  </span><span lang=3DEN-US = style=3D'font-size:12.0pt;font-family:Wingdings;color:black'>J</span><spa= n style=3D'font-size:12.0pt;color:black'><o:p></o:p></span></p><p = class=3DMsoNormal><i><span = style=3D'mso-fareast-language:EN-AU'><o:p> </o:p></span></i></p><p = class=3DMsoNormal><i><span style=3D'mso-fareast-language:EN-AU'><img = width=3D112 height=3D65 style=3D'width:1.1666in;height:.677in' = id=3D"Picture_x0020_8" src=3D"cid:image001.jpg@01D3A654.6A3CCEB0" = alt=3D"cid:image001.jpg@01D143DB.BFCA9AC0"><o:p></o:p></span></i></p><p = class=3DMsoNormal><b><i><span style=3D'mso-fareast-language:EN-AU'>Best = Regards,<o:p></o:p></span></i></b></p><table class=3DMsoNormalTable = border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D400 = style=3D'width:300.0pt'><tr><td style=3D'padding:0cm 0cm 6.0pt = 0cm'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 = cellpadding=3D0 width=3D400 style=3D'width:300.0pt'><tr><td = style=3D'padding:2.25pt 0cm 0cm 0cm'><p class=3DMsoNormal = style=3D'mso-line-height-alt:9.75pt'><b><span = style=3D'font-size:12.0pt;font-family:"Segoe = Script";color:#8F0374;mso-fareast-language:EN-AU'>Mea Ritchel S. = Rocero  (H100010)</span></b><span = style=3D'font-size:12.0pt;font-family:"Times New = Roman",serif;color:#8F0374;mso-fareast-language:EN-AU'><br></span><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#CC0099;mso= -fareast-language:EN-AU'>Small Business Consultant</span><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#004192'><o= :p></o:p></span></p></td><td width=3D96 valign=3Dtop = style=3D'width:72.0pt;padding:0cm 0cm 0cm = 0cm'></td></tr></table></td></tr><tr><td style=3D'padding:0cm 0cm 0cm = 0cm'><p class=3DMsoNormal style=3D'line-height:9.75pt'><b><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333;mso= -fareast-language:EN-AU'>E </span></b><u><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#D60093;mso= -fareast-language:EN-AU'><a = href=3D"mailto:MeaRitchel.Rocero.2@team.telstra.com">MeaRitchel.Rocero.2@= team.telstra.com</a></span></u><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#00B0F0;mso= -fareast-language:EN-AU'><br></span><b><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333;mso= -fareast-language:EN-AU'>W</span></b><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333;mso= -fareast-language:EN-AU'>  </span><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#D60093;mso= -fareast-language:EN-AU'><a href=3D"http://www.telstra.com"><span = style=3D'color:#D60093'>www.telstra.com</span></a></span><span = style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'><o= :p></o:p></span></p></td></tr><tr><td style=3D'padding:0cm 0cm 0cm = 0cm'></td></tr><tr><td style=3D'padding:6.0pt 0cm 0cm 0cm'><p = class=3DMsoNormal style=3D'mso-line-height-alt:6.75pt'><span = style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333;mso= -fareast-language:EN-AU'>This email may contain confidential = information. <br>If I've sent it to you by accident, please delete it = immediately.</span><span = style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:#333333'><o= :p></o:p></span></p></td></tr></table><p class=3DMsoNormal><span = style=3D'font-size:12.0pt;font-family:"Times New = Roman",serif;color:white;mso-fareast-language:EN-AU'><img border=3D0 = width=3D336 height=3D31 style=3D'width:3.5in;height:.3229in' = id=3D"Picture_x0020_1" src=3D"cid:image002.png@01D3A654.6A3CCEB0" = alt=3D"cid:image004.png@01D1ED71.50E6B7C0"></span><o:p></o:p></p><p = class=3DMsoNormal><span = style=3D'mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p = class=3DMsoNormal><o:p> </o:p></p></div></body></html> ------=_NextPart_001_0352_01D3A654.6C491970-- ------=_NextPart_000_0351_01D3A654.6C491970 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